LOADING
Our 2023 edition of Loyalty Connect is focused on equipping you with the tactics needed to master your customer retention strategy with confidence and clarity.
Yes, the ecommerce landscape is pretty uncertain at the moment - but that doesn’t mean your plans have to be!
With the help of our stellar keynote speakers, interactive troubleshooting sessions, and expert panel roundtables, you’re going to learn how to break out of seasonal business cycles and move towards sustainable long-term growth.
The event is organised by LoyaltyLion, a data-driven loyalty and engagement platform with a difference. For them, loyalty is not an add-on, but a primary focus. They live and breathe retention with no distractions.
The platform works to power sustainable growth for over 10,000 ecommerce businesses around the world. Their users rely on LoyaltyLion to create a meaningful loyalty program that goes beyond points and rewards, driving greater customer lifetime value and more cost-effective acquisition through better customer relationships.
We're excited to be joined by some of the best ecommerce partners in the game for Loyalty Connect 2023. Our sponsors are industry leaders in their fields and have a wealth of knowledge and actionable insights to share with you. Be sure to tune into their live sessions and visit their virtual booths.
Adam is an independent customer loyalty specialist. He has been a data-driven marketer for over 29 years and is a Certified Loyalty Marketing Professional. Adam has designed and deployed customer loyalty, rewards and membership program strategies, customer and member research. In 2007 he founded the direct marketing agency Directivity and in 2017 established a divisional brand - The Point of Loyalty.
.png)
Alex McPeak is a Content Marketing Manager at Klaviyo, where she's passionate about ecommerce, marketing, and helping small businesses grow. In her free time, she enjoys "testing" the email and SMS strategies of her favorite DTC brands (aka online shopping).
Amber is a Customer Success Manager at LoyaltyLion, a data-driven loyalty and engagement platform for fast-growth ecommerce merchants. At LoyaltyLion, Amber supports merchants after they’ve launched to ensure the loyalty program is meeting their ever-changing goals and that they’re using LoyaltyLion to its fullest potential.
Ben is Chief Operating Officer at LoyaltyLion, a data-driven loyalty and engagement platform for fast-growth ecommerce merchants. Ben has spent the last seven years leading fast growth start-ups and is currently responsible for LoyaltyLion’s Go-to-Market function, including our Marketing, Partnerships and Customer Success departments.
%20(1)%20(1).jpg)
Chelsea has seen the digital marketing industry evolve through the years since Facebook ads were first introduced. After graduating from Pepperdine University with a degree in Design, she cut her teeth at some of the top ad agencies in the Los Angeles area. This allowed Chelsea to get a better feel for what larger companies were looking for in their designs—and what they were missing out on when they weren’t getting the attention they needed. Going on to found Chelsea & Rachel Co., Chelsea specializes in creating sleek and effective websites with a user experience that’s not only appealing to the eye, but psychologically designed to convert sales.
Chris is a Senior Loyalty Advisor at LoyaltyLion, a data-driven loyalty and engagement platform for fast-growth ecommerce merchants. With a background in ecommerce, tech and logistics, Chris helps merchants understand the value loyalty will bring to their business and to hone their customer retention strategy.
Christy Ottesen is Senior Product Marketing Manager at Recharge and she is the lead for the merchant & shopper experience team. Over the past 7 years, she has played a role in the development, launch and ongoing strategy of various products at companies like Yelp and Ripple. Christy holds a BA in Strategic and Corporate Communications from Chapman University.
As the head of the Retention Marketing division at Roswell NYC, Emily brings human-driven strategy and a nuanced approach to customer experience. She leads a world-class team that caters to brands across industries - including beauty, fashion, and food.
"Investing in customer loyalty is one of the most beneficial business decisions you can make."
"Investing in customer loyalty is one of the most beneficial business decisions you can make."
.jpeg)
