Adam is an independent customer loyalty specialist. He has been a data-driven marketer for over 29 years and is a Certified Loyalty Marketing Professional. Adam has designed and deployed customer loyalty, rewards and membership program strategies, customer and member research. In 2007 he founded the direct marketing agency Directivity and in 2017 established a divisional brand - The Point of Loyalty.
Alex McPeak is a Content Marketing Manager at Klaviyo, where she's passionate about ecommerce, marketing, and helping small businesses grow. In her free time, she enjoys "testing" the email and SMS strategies of her favorite DTC brands (aka online shopping).
Amber is a Customer Success Manager at LoyaltyLion, a data-driven loyalty and engagement platform for fast-growth ecommerce merchants. At LoyaltyLion, Amber supports merchants after they’ve launched to ensure the loyalty program is meeting their ever-changing goals and that they’re using LoyaltyLion to its fullest potential.
Ben is Chief Operating Officer at LoyaltyLion, a data-driven loyalty and engagement platform for fast-growth ecommerce merchants. Ben has spent the last seven years leading fast growth start-ups and is currently responsible for LoyaltyLion’s Go-to-Market function, including our Marketing, Partnerships and Customer Success departments.
Chelsea has seen the digital marketing industry evolve through the years since Facebook ads were first introduced. After graduating from Pepperdine University with a degree in Design, she cut her teeth at some of the top ad agencies in the Los Angeles area. This allowed Chelsea to get a better feel for what larger companies were looking for in their designs—and what they were missing out on when they weren’t getting the attention they needed. Going on to found Chelsea & Rachel Co., Chelsea specializes in creating sleek and effective websites with a user experience that’s not only appealing to the eye, but psychologically designed to convert sales.
Chris is a Senior Loyalty Advisor at LoyaltyLion, a data-driven loyalty and engagement platform for fast-growth ecommerce merchants. With a background in ecommerce, tech and logistics, Chris helps merchants understand the value loyalty will bring to their business and to hone their customer retention strategy.
Christy Ottesen is Senior Product Marketing Manager at Recharge and she is the lead for the merchant & shopper experience team. Over the past 7 years, she has played a role in the development, launch and ongoing strategy of various products at companies like Yelp and Ripple. Christy holds a BA in Strategic and Corporate Communications from Chapman University.
As the head of the Retention Marketing division at Roswell NYC, Emily brings human-driven strategy and a nuanced approach to customer experience. She leads a world-class team that caters to brands across industries - including beauty, fashion, and food.
As one of the Partner Development Associates at Gorgias, Erin’s main focus is to onboard and manage the new wave of Gorgias tech partners. Her passion for building long-lasting relationships and providing white-glove customer service has been key elements for developing successful partnerships in our ever-growing ecosystem.
Fiona is a Director of Marketing at LoyaltyLion, a data-driven loyalty and engagement platform for fast-growth ecommerce merchants. LoyaltyLion helps thousands of retailers worldwide to build fully customized loyalty programs, proven to increase customer engagement, retention and spend. Fiona has almost 15 years’ experience in Marketing, having worked in-house and agency side across functions including PR, SEO and content.
Gab is an Agency Partnership Manager at Okendo, working with agencies and brands to build & maintain the most effective marketing stack. She has worked 7+ years in e-commerce and digital marketing with groups such as The Lunar Solar Group and Hawke Media, giving her a 360-degree understanding and knowledge of the space.
Halli has 8+ years managing digital marketing in a variety of B2B and DTC industries, specializing in ROI strategies and implementation of email, text messages, loyalty programs, on-site displays, and more. Her favorite Primal Kitchen products are the Chipotle Lime Mayo, Buffalo Ranch Dressing, and Avocado Oil Spray. Halli has an Agricultural Journalism degree with an emphasis in Strategic Communications from the University of Missouri-Columbia.
Hannah is a Senior Partnerships Manager at LoyaltyLion, a data-driven loyalty and engagement platform for fast-growth ecommerce merchants. With previous ecommerce agency experience, Hannah now manages agency relationships, expanding the global partner network and driving revenue and growth for merchants.
Heather is a Technology Partnerships Manager at LoyaltyLion, a data-driven loyalty and engagement platform for fast-growth ecommerce merchants. With previous experience from a sales role from a leading ESP and SMS partner, Heather is able to utilize industry knowledge to drive value for technology partners and enable mutual merchant growth.
Jason is a Strategic Onboarding Manager at LoyaltyLion, a data-driven loyalty and engagement platform for fast-growth ecommerce merchants. Jason specializes in onboarding large merchants to LoyaltyLion, providing bespoke onboarding rollouts, platform training, and best practice feedback.
Katie is a Support Lead at LoyaltyLion, a data-driven loyalty and engagement platform for fast-growth ecommerce merchants.
Krista Pisciotta is a Technology Partner Manager at ShipBob, a tech enabled 3PL that fulfills ecommerce orders for direct-to-consumer brands. She started at ShipBob in 2022 but has industry experiece of over a year. She manages all of ShipBob's technology partners.
Perfecting the art of the pivot, Nihar transitioned from a long career in the music industry (spanning 13 years working at labels such as Bad Boy Records and Republic Records) to the tech industry. He joined Roswell NYC as a partner and here he has applied his managerial, business development and operational expertise to grow the firm from four original partners to a team of over 40 worldwide today.
Almost immediately upon graduating from the University of South Florida, Rachel began working as the Director of Marketing for an early-stage startup. Serving as a Senior Account Executive brought her down the freelance route, fueling her passion for making direct impact. Rachel’s zone of genius is her ability to construct and lay out effective user story strategy. Along with her eye for detail and deep understanding of user story strategy, her focus on simplifying technology sets the foundation for sustained growth and repeat customer retention.
Rob Hand is a Senior Product Marketing Manager at Klaviyo, where he's passionate about ecommerce, marketing, and helping businesses grow. In his free time, he enjoys disconnecting on long hikes, bike rides, and backpacking trips.
Steve is Chief Product Officer at LoyaltyLion, a data-driven loyalty and engagement platform for fast-growth ecommerce merchants. Steve has over 20 years of experience in delivering loyalty platforms and engagement solutions for global retailers and manufacturing brands, helping them to develop long-term, profitable relationships with their customers.
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